BOK 3 Information Needs & Design
What is included in BoK 3?
- Identifying and evaluating customer needs
- Designing and delivering information services
Note – focus on the information you provide, not the technology you use to provide it.
When reflecting on your activities, ask yourself - 'What did you learn or practise in this area?' 'How did this impact on your work?' 'What did you do as a result of the activity?'
Some examples of activities include:
- Attending a customer service seminar
- Developing a cataloguing policy for a special collection in response to customer needs
- Evaluating the needs of new students and offer a course to fill this need
- Creating and delivering a presentation on using library collections
- Investigating and/or using new methods of delivering information services such as Augmented Reality and Virtual Tours
- Liaising with the Māori community to identify information needs (rangatiratanga, te reo)
- Writing a booklet on recently published, high quality children’s books for school libraries
- Preparing reading lists in response to customer feedback (not suitable for management level roles)
- Rearranging the layout of the collection in response to changing needs
- Reconfiguring the physical environment
- Developing and implementing culturally appropriate services